document.writeln("

Terms Of Service & Acceptable Use Policy

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THE FOLLOWING TERMS OF SERVICE AND ACCEPTABLE USE POLICIES APPLY TO ALL"); document.writeln("ACCOUNTS HOSTED ON Next Presence SERVERS INCLUDING RESOLD ACCOUNTS.

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By using this service you are agreeing to the following Terms Of Service"); document.writeln("(TOS) and Acceptable Use Agreement.
"); document.writeln("Next Presence may change these terms at any point without written notice. "We","); document.writeln(""Us" and "Our" refers to Next Presence

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We reserve the right to refuse service to any person, company,"); document.writeln("organization or entity for any reason.

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1. CONTRACT"); document.writeln("INFORMATION

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  1. This contract agreement is only available to individuals who are able to"); document.writeln("form legally binding contracts under applicable law. Persons under the age of 18 are"); document.writeln("required to have permission from a parent/guardian in order to form this agreement and by"); document.writeln("signing up for this service you are certifying that you are 18 years old or over or have a"); document.writeln("parent/guardian permission to form into this agreement.

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  3. Upon completing your order, the contract for the services provided are"); document.writeln("locked to the features and limits of the account you have ordered on that date and can not"); document.writeln("be changed unless you upgrade or downgrade your account to a new plan at which time you"); document.writeln("will enter a new contract based upon that plan offered on that date.

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  5. Your contract, with respect to features, limits do not change based upon"); document.writeln("changes to our website or service. We reserve the right to change our website to reflect"); document.writeln("different features, limits and prices than the plan you are entering into on the date of"); document.writeln("order.

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  7. We reserve the right to form different contracts with new customers"); document.writeln("based upon these changes.

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  9. Either party can terminate this contract at any time.

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2. GENERAL"); document.writeln(""); document.writeln("

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  1. Your account will be set-up only after your order is verified. We use"); document.writeln("every available means to verify an order including calling by phone and FraudCall.

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  3. You may only sign up using an email that is not @ the domain you are"); document.writeln("signing up under and it is your responsibility to keep your account updated with your"); document.writeln("correct contact information in case we need to contact you regarding your account."); document.writeln("Providing false contact information of any kind may result in the termination of your"); document.writeln("account.

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  5. You agree to accept emails regarding your account and our service.

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  7. We reserve the right to cancel, suspend or delete your account at any"); document.writeln("time without a written notice for violating these terms of service.

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  9. PROFESSIONALISM - You agree to act in a professional manner or at least"); document.writeln("friendly when communicating with staff members and you understand that acting vulgar,"); document.writeln("using profanity, namecalling or threats will result in a termination of your account"); document.writeln("without notice. We try our best to help you with your problems, this behavior only stands"); document.writeln("to worsen your situation.

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3. FREE TRIAL"); document.writeln("PROMOTIONS

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  1. Any free trial promotion is only valid for new customers and not valid"); document.writeln("for returning customers.

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  3. We reserve the right to deny any person or business this free trial"); document.writeln("based upon evidence that indicates he/she has already received a free trial.

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  5. You agree to pre-pay monthly for services at the end of any trial"); document.writeln("period.

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  7. You agree to pay any set-up charges associated with providing your free"); document.writeln("trial.

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4. ACCEPTABLE"); document.writeln("USE/CONTENT

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You may only use the services provide for lawful purposes. The laws of the"); document.writeln("State of Pennsylvania, Texas and the United States of America as well as any other local"); document.writeln("laws apply. You may not provide web pages that detail the methodology of committing"); document.writeln("unlawful acts, software, scripts, or other resources intended to facilitate committing"); document.writeln("unlawful acts.

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The customer agrees to indemnify and hold harmless Next Presence from any claims"); document.writeln("resulting from the use of our services.

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Using a shared account as a backup/storage device is not permitted,"); document.writeln("with the exception of one cPanel backup of the same account. Please do not take backups of"); document.writeln("your backups.

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Customer may not use an account for a remote storage server"); document.writeln("for the purposes of sharing or serving another website hosted on a separate account. At"); document.writeln("least 80\% of all files and/or total megabytes used (including MP3, WAV, RA, GIF, JPG, ZIP,"); document.writeln("RAR, but not limited to these extensions) in each account must be part of an actual,"); document.writeln("active website(s) content that is hosted on that account, i.e. all content files must have"); document.writeln("corresponding HTML or PHP files, which use these files.

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Examples of unacceptable material on all Shared and Reseller accounts include:"); document.writeln(""); document.writeln("

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Examples of unacceptable material on all Dedicated servers include:"); document.writeln(""); document.writeln("

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You may not host websites intended to appear like they belong to another"); document.writeln("website with the intent for fraudulent purposes. Any phishing attempts will have their"); document.writeln("account removed immediately and reported to authorities.

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You may not host copyrighted materials without the permission from the"); document.writeln("authors and you may not offer for sale any counterfeit merchandise.This includes but is"); document.writeln("not limited to unauthorized copying of music, books, photographs, or any other copyrighted"); document.writeln("work. The offer of sale of any counterfeit merchandise of a trademark holder will result"); document.writeln("in the immediate termination of your account. Any account found to be in violation of"); document.writeln("another's copyright will be expeditiously removed, or access to the material disabled. Any"); document.writeln("account found to be in repeated violation of copyright laws will be suspended and/or"); document.writeln("terminated from our hosting.

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You may not host hate related materials or promote hate crimes. It will be"); document.writeln("at our sole discretion as to the validity of hate materials.

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All services, including all related equipment, networks and network devices are"); document.writeln("provided only for authorized customer use. All  systems may be monitored for lawful"); document.writeln("purposes, including to ensure that use is authorized, for management of the system, to"); document.writeln("facilitate protection against unauthorized access, and to verify security procedures,"); document.writeln("survivability, and operational security. During monitoring, information may be examined,"); document.writeln("recorded, copied and used for authorized purposes. Use of these system(s) constitutes"); document.writeln("consent to monitoring for these purposes.
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"); document.writeln("We reserve the right to refuse service to anyone. Any material that, in our judgment, is"); document.writeln("obscene, threatening, illegal, or violates our terms of service in any manner may be"); document.writeln("removed from our servers (or otherwise disabled), with or without notice.

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Potential harm to minors is strictly forbidden, including but not limited to child"); document.writeln("pornography or content perceived to be child pornography (Lolita). Any site found to host"); document.writeln("child pornography or linking to child pornography will be suspended immediately without"); document.writeln("notice.

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It is your responsibility to ensure that scripts/programs installed under your"); document.writeln("account are secure and permissions of directories are set properly, regardless of"); document.writeln("installation method. When at all possible, set permissions on most directories to 755 or"); document.writeln("as restrictive as possible. Users are ultimately responsible for all actions taken under"); document.writeln("their account. This includes the compromise of credentials such as user name and password."); document.writeln("It is required that you use a secure password. If a weak password is used, your account"); document.writeln("may be suspended until you agree to use a more secure password. Audits may be done to"); document.writeln("prevent weak passwords from being used. If an audit is performed, and your password is"); document.writeln("found to be weak, we will notify you and allow time for you to change/update your"); document.writeln("password.

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Failure to respond to email from our abuse department within 48 hours may result in the"); document.writeln("suspension or termination of your services. All abuse issues must be dealt with via"); document.writeln("TICKET/email and will have a response within 48 hours.

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If in doubt regarding the acceptability of your site or service, please submit a"); document.writeln("support ticket or contact us and we will be happy to assist you.

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5. REFUNDS,"); document.writeln("CANCELLATIONS & MONEY BACK GUARANTEE

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We do not give refunds for services after free trial periods. Only"); document.writeln("accounts paid on the first month of service are eligible for 30 day refund. If you"); document.writeln("continue service after a trial period you waive the 30 day money back guarantee.

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REFUND, SHARED OR RESELLER - If for any reason you are unhappy with your"); document.writeln("account within 30 days of the initial start of your shared or reseller account you can get"); document.writeln("a full refund.

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REFUND, VPS OR DEDICATED SERVER - Because of the cost involved VPS and"); document.writeln("Dedicated servers do not qualify for refunds. Cancelled services will terminate at the end"); document.writeln("of the current billing cycle.

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AFTER 30 DAY GUARANTEE - Any money paid in advance for services is"); document.writeln("non-refundable. Payment is considered paid in advance on a monthly basis. When you cancel"); document.writeln("your account, it will remain active and in effect until the end of the current monthly"); document.writeln("billing cycle. If you have paid more than one month in advance, you can get a refund of"); document.writeln("any excess months exceeding the current monthly payment cycle.

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Domain name registration and transfer fees are non refundable.

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Account terminated due to violation of these Terms Of Service/Acceptable"); document.writeln("Use Policy where the customer decides not to fix the violation do not qualify for a 30 day"); document.writeln("money back guarantee.

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Only first-time accounts are eligible for a refund. For example, if you've"); document.writeln("had an account with us before, canceled and signed up again, you will not be eligible for"); document.writeln("a refund or if you have opened a second account with us.

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Second and subsequent accounts do not qualify for 30 day money back"); document.writeln("guarantees.

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Cancellations must be done in writing via the TICKET SYSTEM. Once we receive your"); document.writeln("cancellation and have confirmed all necessary information with you via e-mail, we will"); document.writeln("inform you in writing (typically email) that your account has been canceled. Your"); document.writeln("cancellation confirmation will contain a ticket/tracking number in the subject for your"); document.writeln("reference, and for verification purposes. You should immediately receive an automatic"); document.writeln(""Your request has been received..." email with a tracking number. An employee"); document.writeln("will confirm your request (and process your cancellation) shortly thereafter. We require"); document.writeln("that cancellations of service are done through the online form to (a) confirm your"); document.writeln("identity, (b) confirm in writing you are prepared for all files/emails to be removed, and"); document.writeln("(c) document the request. This process reduces the likelihood of mistakes,"); document.writeln("fraudulent/malicious requests, and ensures you are aware that the files, emails, and"); document.writeln("account will be removed.

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Cancellations - You must cancel your account before the start of the next monthly"); document.writeln("billing cycle agreement. When you cancel your account, your account will remain active"); document.writeln("until the end of the current billing cycle and then will be terminated at the end of the"); document.writeln("current agreement month.

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6."); document.writeln("PAYMENT/BILLING INFORMATION

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You agree to supply appropriate payment for the services received in advance of the"); document.writeln("time period during which such services are provided. You agree that until and unless you"); document.writeln("notify Us of your desire to cancel any or all services received, those services will be"); document.writeln("billed on a recurring basis.

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As a client, it is your responsibility to ensure that your payment information is up to"); document.writeln("date, and that all invoices are paid on time. We provide a 10 day grace period from the"); document.writeln("time the invoice is generated and when it must be paid. Any invoice that is outstanding"); document.writeln("for 10 days and not paid will result in a $5 late fee."); document.writeln(""); document.writeln("

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  1. Your account will be SUSPENDED after 30 days without payment and $5 late fee applied.
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  3. Your account will be TERMINATED after 60 days without payment.
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Invoices that have been paid more than once with multiple PayPal Subscriptions can only"); document.writeln("be added as credit towards the account and cannot be refunded via PayPal.

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7. RESOURCE USAGE

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A - Users may not:
"); document.writeln("a) Use 25\% or more of system resources for longer then 90 seconds. There are numerous"); document.writeln("activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP,"); document.writeln("etc.
"); document.writeln("b) Run stand-alone, unattended server-side processes at any point in time on the server."); document.writeln("This includes any and all daemons, such as IRCD.
"); document.writeln("c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared"); document.writeln("servers.
"); document.writeln("d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
"); document.writeln("e) Run any bit torrent application, tracker, or client. Please note that you may link to"); document.writeln("torrents off server, but may not host or store them.
"); document.writeln("f) Participate in any file-sharing/peer-to-peer activities
"); document.writeln("g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
"); document.writeln("h) Run cron entries with intervals of less than 15 minutes

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When using PHP include functions for including a local file, include the"); document.writeln("local file rather than the URL. Instead of"); document.writeln("include("http://yourdomain.com/include.php") use"); document.writeln("include("include.php")

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B - INODES - The use of more than 50,000 inodes on any"); document.writeln("shared account may potentially result in suspension. Accounts found to be exceeding the"); document.writeln("50,000 inode limit will automatically be removed from our backup system to avoid"); document.writeln("overusage. Every file on your account uses up 1 inode.
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"); document.writeln("Simply exceeding the limit does not constitute grounds for suspension however accounts"); document.writeln("that constantly create and delete large numbers of files on a regular basis or causing"); document.writeln("file system damage may cause your account to be flagged for review.

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C - Backup Limit
"); document.writeln("Any shared account using more than 20 gigs of disk space will be removed from our off site"); document.writeln("weekly backup with the the exception of Databases continuing to be backed up. All data"); document.writeln("will continue to be mirrored to a secondary drive which helps protect against data loss in"); document.writeln("the event of a drive failure.

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8. BANDWIDTH USAGE

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You are allocated a monthly bandwidth allowance. This allowance varies depending on the"); document.writeln("hosting package you purchase. Should your account pass the allocated amount we reserve the"); document.writeln("right to suspend the account until the start of the next allocation, suspend the account"); document.writeln("until more bandwidth is purchased at an additional fee, suspend the account until you"); document.writeln("upgrade to a higher level of package, terminate the account and/or charge you an"); document.writeln("additional fee for the overages. Unused transfer in one month cannot be carried over to"); document.writeln("the next month.

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9. 99.9\% UPTIME GUARANTEE

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We guarantee that your shared / Reseller server will be up and running at least 99.9\%"); document.writeln("of the time during any 12 month period. This guarantee includes network uptime, server"); document.writeln("uptime, service uptime but this guarantee does not include scheduled downtime for"); document.writeln("maintenance.

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We cannot be held responsible for upstream problems outside of our network and areas"); document.writeln("where We have no direct influence, such as backbone provider failures, fiber optic main"); document.writeln("line cuts, DNS or Registrar problems with domain names, routing problems between clients"); document.writeln("location and our data center. The uptime guarantee is also not applicable if the service"); document.writeln("interruption was caused by any outside natural or unnatural events that We cannot directly"); document.writeln("influence.

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Other possible downtime or server failures we can not be responsible for include:"); document.writeln(""); document.writeln("

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Any customer who experiences more than 8 hours of downtime in any calendar year will be"); document.writeln("compensated with one month of free hosting.

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Approval of the credit is at OUR discretion and dependant upon justification provided."); document.writeln("Third party monitoring service reports may not be used for justification due to a variety"); document.writeln("of factors including the monitor's network capacity/transit availability. The uptime of"); document.writeln("the server is defined as the reported uptime from the operating system and the Apache Web"); document.writeln("Server which may differ from the uptime reported by other individual services. To request"); document.writeln("a credit, please SUBMIT A TICKET to Billing with justification. All requests must be made"); document.writeln("in writing via TICKET to Billing Department.

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Uptime guarantees only apply to shared / reseller solutions. Dedicated servers are"); document.writeln("covered by a network guarantee in which the credit is prorated for the amount of time the"); document.writeln("server is down which is not related to our uptime guarantee.

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10. BACKUPS AND DATA LOSS

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Your use of this service is at your sole risk. Our backup service is provided to you as"); document.writeln("a courtesy. We are not responsible for files and/or data residing on your account. You"); document.writeln("agree to take full responsibility for files and data transferred and to maintain all"); document.writeln("appropriate backup of files and data stored on Our servers.

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11. SUPPORT"); document.writeln("POLICY

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  1. Technical support is limited to the account owner, contact person on"); document.writeln("file or an authorized person of the organization that owns the account.

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  3. To protect the privacy of each customer, we reserve the right to first"); document.writeln("verify if the person requesting support is a valid authorized individual on the account.

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12. PRICE CHANGE

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The amount you pay for hosting will never increase from the date of"); document.writeln("purchase. We reserve the right to change prices listed on Our Website, and the right to"); document.writeln("increase the amount of resources given to plans at any time in the future.

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13. PROMOTIONS AND COUPONS

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Discounts and coupon codes are reserved for first-time accounts *or first-time"); document.writeln("customers* only and may not be used towards the purchase of a domain registration unless"); document.writeln("otherwise specified. If you have signed up using a particular domain, you may not re-sign"); document.writeln("up for that domain using another coupon at a later date. Any account found in violation of"); document.writeln("these policies will be reviewed by our sales department and the appropriate invoices will"); document.writeln("be added to the account. Coupon abuse will not be tolerated and may result in the"); document.writeln("suspension or termination of the account.

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14."); document.writeln("INDEMNIFICATION/ARBITRATION

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Customer agrees that it shall defend, indemnify, save and hold harmless from any and"); document.writeln("all demands, liabilities, losses, costs and claims, including reasonable attorney's fees"); document.writeln("asserted against us, its agents, its customers, officers and employees, that may arise or"); document.writeln("result from any service provided or performed or agreed to be performed or any product"); document.writeln("sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify"); document.writeln("and hold harmless any liabilities arising out of; (1) any injury to person or"); document.writeln("property caused by any products sold or otherwise distributed in connection with us; (2)"); document.writeln("any material supplied by customer infringing or allegedly infringing on the proprietary"); document.writeln("rights of a third party; (3) copyright infringement and (4) any defective products sold to"); document.writeln("customers from our servers.

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By using any services, you agree to binding arbitration. If any disputes or claims"); document.writeln("arise against or its subsidiaries, such disputes will be handled by an arbitrator of OUR"); document.writeln("choice. All decisions rendered by that arbitrator will be binding and final. You are also"); document.writeln("responsible for any and all costs related to such arbitration.

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15. DISCLAIMER

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We shall not be responsible for any damages your business may suffer. We make no"); document.writeln("warranties of any kind, expressed or implied for services we provide. We disclaim any"); document.writeln("warranty or merchantability or fitness for a particular purpose. This includes loss of"); document.writeln("data resulting from delays, no deliveries, wrong delivery, and any and all service"); document.writeln("interruptions caused by us and our employees.

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16. IP ADDRESSES

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The client does not own an IP address and WE can at our sole discretion change the IP"); document.writeln("address assigned to a client at any time. We are bound by ARIN (American Registry for"); document.writeln("Internet Numbers) policies with regards to IP addresses. IP addresses for IP-Based virtual"); document.writeln("hosts will not be accepted as a justification for a new IP address. Clients MUST use name"); document.writeln("based hosting where possible. We reserve the right to deny IP based hosting or IP"); document.writeln("addresses unless the account will be SSL enabled or has special needs for this service.

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17. DISCLOSURE TO LAW"); document.writeln("ENFORCEMENT

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We may disclose any subscriber information to law enforcement agencies without further"); document.writeln("consent or notification to the subscriber upon lawful request from such agencies. This"); document.writeln("includes any information residing on our servers.
"); document.writeln("We will cooperate fully with law enforcement agencies.

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18. SOLICITATION

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Client agrees to not solicit Our employees to be hired as their own employees or"); document.writeln("business partners. Client understands and agrees to pay the sum of $150,000 (3 years"); document.writeln("salary)  in the event of a successful solicitation that results in the loss of our"); document.writeln("employees.

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19. CUSTOMER REFERRALS PROGRAM"); document.writeln("AGREEMENT

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Regular customers can refer new clients using a special tracking URL and receive a"); document.writeln("benefit of one month of free hosting or a credit of up to $14.95 USD, whichever is the"); document.writeln("lesser amount. Customer MUST use the special tracking URL in order to receive credit for"); document.writeln("the sale."); document.writeln(""); document.writeln("

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20. RESELLING, RESELLER"); document.writeln("AGREEMENT & CONDITIONS

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Basic Shared Hosting accounts may not resell web hosting to others, if a"); document.writeln("client wishes to resell hosting they must order or upgrade to a reseller account. You may"); document.writeln("not resell space with the use of addon domains.

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By ordering a reseller account you are agreeing to these special terms. A reseller"); document.writeln("account is defined by any account that is enabled to resell services under this agreement"); document.writeln("and license.

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Reseller is given non-exclusive, non-transferable rights to resell Web Hosting and"); document.writeln("Hosting related services.

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Reseller Website

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The reseller is solely and 100\% responsible for the content of their reseller"); document.writeln("website(s)/pages. The reseller is responsible for the creation and maintenance of their"); document.writeln("reseller website(s)/pages. We do not provide an automated turn-key (cookie cutter) website"); document.writeln("to resellers, rather we do provide a limited choice of turn-key reseller solutions that"); document.writeln("are available at the resellers request.

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Reseller must make an effort to provide/publish on their website true, accurate,"); document.writeln("current information about the services in which they are reselling. Reseller website must"); document.writeln("conform to the basic web hosting terms.

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Sales Options

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    A. Sales Partners - If Sold By Us Under Your Brand Or From"); document.writeln("Your Website

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Description. By participating in this sales method you understand that"); document.writeln("you are an independent sales partner that will be compensated with a large commission on"); document.writeln("sales. You sell services under your brand on your website(s). We take orders, bill clients"); document.writeln("and provide support under your brand names.

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1. You authorize the sale of Our services under your brand name(s).
"); document.writeln("2. You authorize Us to support those clients under your brand name(s).
"); document.writeln("3. You understand that clients will be billed by Us.
"); document.writeln("4. Reseller must publish these terms of service and privacy policy on"); document.writeln("sites that resell these services.
"); document.writeln("5. You understand that, as a sales partner you will receive a residual"); document.writeln("commission for each active account you sell.

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6. Commissions are paid on a net-30 basis. Reseller does not qualify"); document.writeln("for commissions on free trials or on accounts that cancel within the 30 day money back"); document.writeln("guarantee.

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7. You understand that in the event your reseller account becomes"); document.writeln("inactive, you will no longer be eligible for commission from accounts sold by Us under"); document.writeln("your brand name(s)

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8. You understand that in the event your reseller account becomes"); document.writeln("inactive, all resold accounts under your brand will be transferred to Our brand and"); document.writeln("notification will be sent to clients of the change.

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    B. Referrals Using A Link To Our Website

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1. You will receive the full reseller commission for your referrals to"); document.writeln("our websites.
"); document.writeln("2. Resellers can only receive commissions on accounts that are active.
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    C. Direct Sales - If Sold By You (After buying at discount"); document.writeln("rates)

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1. You are responsible for providing billing and support of your"); document.writeln("clients.

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2. All accounts sold must conform to our basic shared account Terms of"); document.writeln("Service and Acceptable Use Policy and may not breach any of the terms herein. It is the"); document.writeln("sole responsibility of the reseller to enforce these terms of service and acceptable use"); document.writeln("policy upon his/her customers.

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2 Tier Marketing - Affiliates And Resellers

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When you refer a reseller or affiliate to Us you agree to these terms."); document.writeln(""); document.writeln("

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Customer Referrals Promotion Agreement

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When your customer refers a new client they can get a free month of hosting or a credit"); document.writeln("of up to $14.95, whichever is the lesser amount. Reseller may not earn commissions on an"); document.writeln("account in the month(s) that an account takes advantage of the free credit promotion"); document.writeln("however reseller will be credited with the sale of the new client and earn full"); document.writeln("commissions.

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Discounted Services Agreement (resellers)"); document.writeln(""); document.writeln("

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Prohibited Reseller Activities"); document.writeln(""); document.writeln("

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Limited Liability

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WE CAN NOT BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL"); document.writeln("OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT, INCLUDING"); document.writeln("BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF PRIVACY, DAMAGES TO THIRD"); document.writeln("PARTIES OR ANY OTHER DAMAGES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH"); document.writeln("DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY EVEN IF ANY CLAIMS ARISE BASED"); document.writeln("UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE OR OTHER BREACH OF ANY STATUTORY DUTY,"); document.writeln("PRINCIPLES OF INDEMNITY OR CONTRIBUTION. FURTHER, OUR LIABILITY IS LIMITED TO THE TOTAL"); document.writeln("AMOUNT PAID BY THE RESELLER FOR THE SERVICE.

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Mail Policy

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Zero Tolerance Spam Policy - We take a zero tolerance"); document.writeln("stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe"); document.writeln("lists" and purchased lists will be treated as spam. Any user who sends out spam will"); document.writeln("have their account terminated with or without notice.

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Mail Limits

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There is a 500 outgoing email hourly limit per domain. This limit is also applied"); document.writeln("towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce"); document.writeln("back with an undeliverable error. If this occurs, it will then take some time for your"); document.writeln("account to be able to send again so we recommend waiting at least 1 hour after this issue"); document.writeln("occurs to begin sending email again.

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Many of our servers have a limit of 30 POP3/IMAP checks per hour per IP address. If you"); document.writeln("go over this you're likely to get a wrong password error message or an error stating"); document.writeln(""login incorrect". If this occurs, please wait an hour and it will automatically"); document.writeln("unblock you. To prevent this from happening again, please make sure to disable auto"); document.writeln("checking or at least set it to something higher such as once every 10 minutes.

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Any mailing list larger than 5,000 addresses will require a dedicated hosting solution"); document.writeln("from us. Note: Dividing one large list into smaller lists to get below this limit is not"); document.writeln("allowed.

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Mailing Lists Rules"); document.writeln(""); document.writeln("

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  1. Any time you're sending a message no matter how large your e-mail list is you must"); document.writeln("throttle it. We recommend you throttle it to at the very least sending 1 email every 8"); document.writeln("seconds. (Sending 1 every 8 seconds would send 450 emails within 1 hour, keeping you below"); document.writeln("the 500 outgoing email limit.) If the mailing list software you're using does not allow"); document.writeln("you to throttle you must switch to an application or script that will. We recommend"); document.writeln("PHPList, which can be found in your cPanel under Fantastico.
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    "); document.writeln("IMPORTANT: If you do not throttle and you try sending 500 emails, the"); document.writeln("server will try sending all 500 in 1 second which is not possible on our shared servers."); document.writeln("This will cause a very high load on the server and the entire server will be sluggish,"); document.writeln("potentially affecting your sites and service, until this sending process is completed. It"); document.writeln("is our job to keep the server up and running without being sluggish or experiencing"); document.writeln("issues. Anyone who causes the server's load to go high will be suspended and the process"); document.writeln("will be terminated. If you choose not to throttle, you will most likely be suspended for"); document.writeln("crashing the server.
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  3. Any mailing list over 900 email addresses is only allowed to be sent to during off-peak"); document.writeln("times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday,"); document.writeln("and 1AM - 8AM Eastern Standard Time, Monday through Friday.
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  5. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter"); document.writeln("or other email marketing messages by explicitly requesting it and confirming the email"); document.writeln("address to be their own. Confirmation is usually done by responding to a"); document.writeln("notification/confirmation email sent to the email address the end user specified. The"); document.writeln("double opt-in method eliminates the chance of abuse where somebody submits someone else's"); document.writeln("email address without their knowledge and against their will. You will not be permitted to"); document.writeln("mail any mailing list that you were given or purchased. In doing so, this will also be"); document.writeln("considered spamming and may result in termination of the offending account.
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  7. Any unsolicited e-mail being sent will result in suspension or termination of the"); document.writeln("offending account. We take a zero tolerance stance against sending of unsolicited e-mail"); document.writeln("and other forms of spam.
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  9. Any mailing list MUST comply with all guidelines set forth by the United States"); document.writeln("government. These can be found at:
    "); document.writeln("http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm"); document.writeln(".
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  11. No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The"); document.writeln("Bat!. Any mail should be sent through the local mail server/MTA for further delivery by"); document.writeln("the server and not done directly by scripts.
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Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This"); document.writeln("provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or"); document.writeln("Usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers."); document.writeln("Any account which results in our IP space being blacklisted will be immediately suspended"); document.writeln("and/or terminated.

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We reserve the right to require changes or disable as necessary any web site, account,"); document.writeln("database, or other component that does not comply with its established policies, or to"); document.writeln("make any such modifications in an emergency at its sole discretion.

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We reserve the right to charge the holder of the account used to send any unsolicited"); document.writeln("e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the"); document.writeln("clean up fee is entirely at our discretion.

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Domain Names

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Registration - Domain name registration and transfer fees"); document.writeln("are non-refundable. Prices are published on the appropriate section of our website and are"); document.writeln("subject to change upon the new publication of these prices without notification.

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Redemption - Domains must be renewed prior to it's"); document.writeln("registration expiration date. If user fails to renew his/her domain prior to the"); document.writeln("expiration date, it will be placed in a REDEMPTION HOLD Period.

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The redemption period is a registry level period of up to 30 days when a"); document.writeln("domain name is deleted after it expires without being renewed. Instead of just being"); document.writeln("deleted and returned to the pool of domain names available for registration, the registry"); document.writeln("holds the name in a redemption period. During this 30 day period, the original domain"); document.writeln("registrant may retrieve the domain name from deletion for an additional fee.

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When a domain enters the redemption period they are removed from the zone"); document.writeln("files (the list of domains currently in the global DNS) therefore, any web site or e-mail"); document.writeln("services associated with the domain name will stop working.

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After the 30 day redemption period there is a 5 day PENDING DELETE Period"); document.writeln("where the domain can not be retrieved or registered by 3rd parties. After this period the"); document.writeln("domain will again be available to register by the public.

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We can assist in retrieving your domain in the redemption period only if"); document.writeln("you have registered with us.

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Whois - The Internet Corporation for Assigned Names and"); document.writeln("Numbers (ICANN) - the organization that assumes responsibility for domain name allocation,"); document.writeln("requires that we collect information about you during the domain name registration"); document.writeln("process. This information includes your full name, mailing address, phone number, email"); document.writeln("address, and possibly your fax number. ICANN then requires this information to be true,"); document.writeln("accurate and up to date at all times and by registering a domain name you are certifying"); document.writeln("that the information about you is true and up to date. You also agree to keep these"); document.writeln("records up to date with the latest information.

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Contact Us

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To contact us please submit our contact form or send a support ticket.

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